Amit Gawande

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As IT systems form the backbone of business operations, their performance plays a key role in business growth. Understanding this fact, organizations work toward obtaining best performance from the software systems to maximize ROI on IT. Now an application's performance can be improved by tuning numerous factors like the underlying infrastructure, deployment configuration, application architecture, design, workload, etc. Yet there is another important factor driving the performance of all applications of an organization - the performance management processes adopted by an organization. The performance management process consists of activities performed to get a better understanding and control of application performance. Here we present a maturity model that will help organizations evaluate and evolve their processes on certain key dimensions. The scope of the mode... (more)