Related Topics: Service-Centric IT Management

Service-Centric: Press Release

Webinar: Re-gaining Control over the Change Management Process in IT

Neebula offers tips on handling updates while maintaining uptime

A free webinar from Neebula Systems on April 17 will address the issue of how information technology (IT) organizations can minimize the impact of changes on availability of their critical applications.

More than 80 percent of incidents and problems in IT result from changes, even when those are approved through an official change management process. Why is this an unfortunate reality in most IT organizations today? What can IT operations managers and executives do to change the status-quo?

Ariel Gordon, co-founder and chief technology officer of Neebula, will analyze the issue of change management and offer tips for radically improving the change management process.

"It's a great irony that change management is intended to protect the availability of critical applications and a sad reality that so often changes to IT infrastructure actually result in service disruptions," said Gordon. ""The one thing that is clear is that IT has to regain control over the change management process."

The webinar will cover:

  • A review of standard change management processes;
  • Key issues that undermine the change management process;
  • Recommended process changes and tools to address the key issues.

Webinar: Change Management Fails IT - Why do 80% of Outages Result from Change Activities?

Date: Wednesday, April 17, 2013

Time: 1 pm Eastern time / 10 am Pacific time

More information and registration is available at

About Neebula: "IT all Starts with the Map"
Neebula provides Service Availability Management software that improves IT performance and availability through an automated and unified approach to mapping business services which is 20 times faster and 80 percent less expensive compared to other solutions. Optimized for software-as-a-service (SaaS) delivery, Neebula encourages IT organizations to shift from monitoring data center silos (servers, network, storage, applications) to managing end-user business services (examples: CRM, billing, tax payment, fund transfer services). Believing that effective IT "Starts with the Map," Neebula's unique technology automatically creates and maintains a run-time map of business services including underlying physical, virtual, network, and storage infrastructure. Focused on business impact and realizing that IT should monitor only what matters, Neebula's run-time service map enriches event management and monitored information by presentation in the context of the business service, resulting in improved IT change control, rapid problem isolation, and meaningful service health monitoring. While no CMDB is required, Neebula service maps can be imported into software from BMC Software, CA Technologies, HP, IBM, and ServiceNow, making existing CMDBs "service-aware" with run-time accuracy. Headquartered in New York and Tel Aviv, Neebula has an installed base of global enterprises, Fortune 10,000 companies, and government/education customers in Europe and North America.

More Stories By Glenn Rossman

Glenn Rossman has more than 25 years communications experience working at IBM and Hewlett-Packard, along with startup StorageApps, plus agencies Hill & Knowlton and G&A Communications. His experience includes media relations, industry and financial analyst relations, executive communications, intranet and employee communications, as well as producing sales collateral. In technology, his career includes work in channel partner communications, data storage technologies, server computers, software, PC and UNIX computers, along with specific industry initiatives such as manufacturing, medical, and finance. Before his latest stint in technology, Glenn did business-to-business public relations on behalf of the DuPont Company for its specialty polymers products and with the largest steel companies in North America in an initiative focused on automakers.